Accurate back-office data work, off your plate.

Order entry, CRM hygiene, document processing, and data cleanup handled accurately by a managed bilingual team — so your in-house people stop spending nights in spreadsheets.

What's included

• Order, claim, and form entry
• CRM and database hygiene / de-duplication
• Document and PDF processing and digitization
• QA and double-key verification for accuracy
• Flexible volume — scale up for peaks, down for lulls

Overview

Most back-office data entry work is not complex — but it is exacting, time-sensitive, and unforgiving of shortcuts. A missed field in a claims intake form delays reimbursement. A duplicate account in a CRM skews pipeline reporting. A transposed product code triggers a mis-shipment. The problem is rarely that companies lack capable people; it’s that keeping a reliable, trained data entry team in-house is expensive, brittle, and hard to scale when volume swings.

Teleforce’s Data Entry service puts managed, bilingual specialists on your back-office queues — order entry, claims and form processing, CRM record hygiene, document indexing, and related tasks — operating in your systems on your schedule. Agents follow documented SOPs, use double-keying QA on error-sensitive fields, and report against accuracy and throughput KPIs that you define. The goal is a measurable, repeatable output rate your operations team can actually plan around.

Industry analysis consistently finds that AI-assisted workflows combined with trained human review can push data accuracy below 0.5% error rates in optimized BPO setups. Teleforce targets that benchmark by pairing rigorous agent training with structured QA — not by replacing human judgment with automation, but by using each where it performs best.

Who it’s for

• E-commerce and 3PL operators processing high order volumes where SKU, quantity, and address errors cascade into fulfillment problems and return costs.
• Healthcare and insurance back offices that need HIPAA-aware handling of claims, prior authorization forms, EOBs, and patient intake records — consistently and at volume.
• Financial services and lending firms onboarding new accounts, processing loan documents, or maintaining compliance records across multiple data systems.
• SaaS and enterprise sales teams whose CRM data has degraded over time — duplicate contacts, blank firmographic fields, outdated titles — and need a structured remediation effort rather than a one-time data-cleansing script.
• Companies running a large one-time migration — a legacy system cutover, an M&A integration, or a transition to a new ERP — that need temporary but highly trained capacity for a defined project window.

How it works

1. Scoping and SOP documentation. Before any hiring, a Teleforce project lead meets with your operations or IT team to map every data source, destination system, field-level business rule, and exception-handling path. If your SOPs exist only in someone’s head, we document them as part of onboarding. This step prevents the most common failure mode in outsourced data entry: agents who are fast but wrong because the rules were never written down.

2. Agent selection and platform training. We match agents to your project based on prior experience with your category — forms-heavy environments, CRM cleanup, document processing — and language requirements. Training is conducted on a sandboxed copy of your system or a staging environment. Agents are assessed on accuracy and throughput against your specific field set before going live.

3. Integration and access setup. Credentials, VPN access if required, and any automation assists (template validators, lookup tables, pre-fill rules) are configured during the training week. We work within whatever security perimeter you already maintain — no proprietary middleware sits between your system and the agent.

4. Production and QA cadence. Live batches begin under elevated supervision. A second agent double-keys a defined sample percentage of each batch; field-level discrepancies are flagged, reconciled, and logged. Error patterns identified in QA feed back into agent coaching within 24 hours, not at the next quarterly review.

5. Reporting and volume management. Clients receive a weekly dashboard showing records processed, error rate by field type, rework volume, and throughput against target. If your volume is growing or you’re approaching a seasonal peak, capacity adjustments are initiated from the reporting layer — you don’t need to open a new project or re-scope the engagement.

Why bilingual LATAM

For data entry work that touches Spanish-language documents, dual-language customer records, or U.S.-Hispanic market data, accent-neutral bilingualism is not a nice-to-have — it is a prerequisite for accuracy. A monolingual agent entering a Spanish-language form field is guessing at spelling; a bilingual agent is reading it. Teleforce’s LATAM delivery centers staff native Spanish speakers who are equally fluent in English, eliminating a common source of transcription error that offshore-to-Asia alternatives routinely introduce.

Beyond language, time-zone alignment matters for data entry in a way that is underappreciated. When your operations team in Dallas or Toronto needs to flag an exception, correct a batch, or adjust a rule mid-day, a nearshore team in Latin America is at their desk and on the same call — not sleeping eight to twelve time zones away. That same alignment also supports real-time system access without the latency and security complications that come with routing remote sessions through distant regions. Retention in our LATAM centers is significantly stronger than industry averages for offshore BPO, which means the agents who learned your edge cases in week two are still running your queues in month eight.

Sources:

• Data Entry Outsourcing 2026: Costs, Security & Guide
• BPO Statistics 2026: Global Market Data, Growth Rates, and Key Trends - GigaBPO

How to engage

Two ways to work with us: flat-fee recruitment — we source and vet the agents, you interview, hire, and manage them (with a 60–90 day replacement guarantee) — or a managed FTE seat, where we run the whole operation. Pricing is quote-based and depends on role, skill, and volume. See how it works → or contact us for a quote →