A 30-year operator, pointed at U.S. companies.

Teleforce is a bilingual, LATAM-based BPO for U.S. companies. What makes it different isn't a pitch deck — it's the operating history behind it: three decades running customer programs for Fortune 500 companies.

Most LATAM BPO and staffing vendors are startups. They're building their recruiting pipeline, their QA process, their security posture, and their training program at the same time they're building your team. You feel that ramp — in the first ninety days especially, when the org is still learning how to run itself.

Teleforce skips that. The infrastructure already exists.

A 30-year operator

Teleforce has run customer programs for more than 30 years, across 20+ industries — with recruiting, training, quality assurance, information security, and uptime processes built to the standards of large global enterprises. That operation already exists; growing U.S. companies get it as dedicated, fully English/Spanish bilingual teams.

When you engage Teleforce, you're not waiting for a young vendor to figure out operations. You inherit a system that's been refined across decades and across some of the most demanding accounts in the world.

Trusted by global enterprises

You'll see names like UPS, American Express, SAP, and Nike among the enterprises Teleforce's operation has supported over 30+ years — proof of the reach and the standard it operates to. It's how a growing company gets enterprise-grade operations without enterprise scale.

Why bilingual, why LATAM

The U.S. market is bilingual, and serving it well means English and Spanish at the same standard, on the same hours, from the same team. Latin America is one of the few talent pools where native-level Spanish and strong English coexist at scale — on U.S. business hours, with clear, accent-neutral Spanish and higher agent retention than offshore alternatives. That's the model: dedicated agents who work as an extension of your brand, with same-day feedback loops instead of overnight handoffs.

Two ways to engage

You can hire the talent and run it yourself, or hand us the whole operation. Recruitment — we source, screen, and interview qualified LATAM agents; you interview, hire, and manage them, with a 60–90 day replacement guarantee. Managed BPO — a full-time-equivalent seat where we handle salary, payroll, HR, recruiting, facilities, and IT. Pricing is quote-based, by role and volume.

More than support: account servicing

Most clients start with customer support, but the same bilingual team is built for something most support shops can't do well: first-party, pre-delinquency and early-stage account servicing — billing questions, payment reminders, and friendly early outreach that keep accounts current before they age, all in your name and your brand's voice. Because it's first-party, the customer relationship stays yours. And native Spanish outreach reaches Hispanic accounts an English-only team simply can't. Outbound reminders are set up consent-aware as part of onboarding, and servicing is scoped and priced per program.

A rare layer: U.S. legal oversight

Teleforce operates with U.S. legal and compliance oversight of data handling and consumer-contact practices — supervision that's uncommon in this category. For companies in regulated or contact-sensitive industries, that's not a nice-to-have; it's the difference between a vendor and a partner you can stand behind.