Teleforce is bilingual, nearshore customer support for U.S. companies. What makes it different isn't a pitch deck — it's what sits underneath it: the WNRS network, a customer-support backbone that has served global enterprises for more than three decades.
Most nearshore support vendors are startups. They're building their recruiting pipeline, their QA process, their security posture, and their training program at the same time they're building your team. You feel that ramp — in the first ninety days especially, when the org is still learning how to run itself.
Teleforce skips that. The infrastructure already exists.
What "Powered by WNRS" means
WNRS is a Fortune 500 support network — 30+ years operating, across 20+ industries, with recruiting, training, quality assurance, information security, and uptime processes that already meet the standards of large global enterprises. Teleforce is the channel that brings that backbone to growing U.S. companies as dedicated, fully English/Spanish bilingual teams.
When you staff a Teleforce seat, you're not waiting for a young vendor to figure out operations. You inherit a system that's been refined across decades and across some of the most demanding accounts in the world.
The honest version of the logos
You'll see names like UPS, American Express, SAP, and Nike associated with the WNRS network. Here's the straight version: those logos prove the infrastructure — the network's reach and the standard it operates to. They are the enterprises the WNRS backbone has supported over 30+ years. Teleforce is powered by that same network; it's how a growing company gets enterprise-grade support without enterprise scale.
Why bilingual, why nearshore
The U.S. market is bilingual, and serving it well means English and Spanish at the same standard, on the same hours, from the same team. Nearshore Latin America is one of the few talent pools where native-level Spanish and strong English coexist at scale — on U.S. business hours. Teleforce delivers primarily from Ecuador, where the Spanish is clear and accent-neutral, the time zone sits squarely on U.S. Eastern hours year-round, and daytime schedules keep agents longer — so tenure, and quality, compound. That's the model: dedicated agents who work as an extension of your brand, with same-day feedback loops instead of overnight handoffs.
Two ways we plug in: support and collections
Most of our clients start with customer support, but the same bilingual team is built to do something most support shops can't: recover revenue. Teleforce runs first-party, pre-delinquent and early-stage collections — friendly, on-brand outreach in the early delinquency buckets where recovery rates are highest and tone matters most. Because we collect in your name as an extension of your brand, the customer relationship stays yours. And native Spanish outreach reaches Hispanic accounts an English-only team simply can't — lifting recovery without adding risk. And for late-stage, third-party recovery, the WNRS network runs a dedicated collections arm (wnrs.com) — so the full delinquency lifecycle is covered, from a friendly first-party reminder to formal third-party collection.
A rare layer: U.S. legal oversight
Teleforce operates with U.S. legal and compliance oversight of data handling and consumer-contact practices — supervision that's uncommon in the nearshore category. For companies in regulated or contact-sensitive industries, that's not a nice-to-have; it's the difference between a vendor and a partner you can stand behind.
Let's scope your team.
Tell us your channels, languages, and rough monthly volume. We'll come back with a staffing plan and a go-live date — usually within two business days.
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