EN / ES
Truly bilingual
Native English and Spanish from one seat — no separate teams, no language routing.
Teleforce runs bilingual customer support — and early-stage collections — for U.S. companies. Dedicated English/Spanish agents who work as an extension of your brand, on U.S. time. Powered by WNRS — a Fortune 500 network, 30+ years deep — so there's no startup ramp to wait through.
Named agents, trained on your product and your voice, who your customers won't be able to tell from in-house staff.
Native English and Spanish from one seat — no separate teams, no language routing.
Real-time overlap with U.S. business hours. Same-day feedback loops, not overnight delays.
Inbound support across phone, live chat, and email — on your tools and your SLAs.
The WNRS network's recruiting, training, QA, security, and uptime already serve global enterprises. You inherit it.
Bilingual pre-delinquent and early-stage AR, run as a first-party extension of your brand — not a third-party agency your customers learn to dread.
Friendly bilingual reminders before an account ages past due — keeping customers current without souring the relationship.
We work the early delinquency buckets, where recovery rates are highest and tone matters most.
We collect as an extension of your brand, not a third-party agency — protecting the relationship you paid to build.
Native Spanish outreach connects with customers an English-only team can't — lifting recovery, not risk.
We map your volumes, channels, tools, and the voice your customers expect.
We select bilingual agents and train them on your product as brand staff.
Your team starts taking contacts — with QA, reporting, and a named lead from day one.
Most nearshore vendors build their org while they build your team. Ours is already decades deep.
Bilingual native agents serve your English and Spanish customers without doubling headcount.
Data handling and consumer-contact compliance supervised by U.S. counsel — rare in this category.
Daytime in the U.S. is daytime for your team. No overnight handoffs, lower attrition than offshore.
Start with a part-time seat, scale into a dedicated full-time agent, consolidate into a managed team. Move between them as you grow.
All plans include training, QA, reporting, and a named point of contact.
Tell us your channels and volumes. We'll come back with a staffing plan and a go-live date — usually within two business days.